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| - I like to give every place a second chance, but this place received one by default. I went here recently, having just come from out of town on the way to a job interview. I am trying to grow my nails out/strengthen the nail beds, so planned to forego gel polish, but since no one asked, offered, or recommended anything in the way of gel polish, specials, combos, etc., when directed, I chose a regular polish. (None of the three technicians were occupied when I entered.) The tech did show me the card to choose my pedicure. The chair was very relaxing; no real complaints about the pedicure, though I was a little embarrassed by the cleavage of the young lady (and I'm not a prude); pretty decent callous removal, even though I only chose the "regular" pedicure; leg massage was very nice. When it was time for the manicure (same tech) I was asked about filing a little and evening out, and what shape, to which I said yes, just file a little and square-rounded. Next thing I knew she had clipped my longest nail with a pair of big clippers, then proceeded to clip them all (no need stopping her at that point because it would have looked weird); however, the one nail I had expected to be clipped and filed wasn't even touched. I thought it had been fixed during the cuticle work, but even hang nails were missed, as discovered later. The polish went on and even then seemed a bit thick, but, hey - I'm not the technician. After she started the polish, she asked why I didn't like gel; I told her no one mentioned it, but I didn't want my nail beds filed on, like I have had done before, to which she replied they don't do that there; even though I expressed interest, she made no suggestion to do it or start over.
I was moved over to the UV drying station and just left there for 10 min. or so. Needing to get to my interview, I looked at the manager, standing behind the counter, and asked if he thought they were ready; he said oh, sure...didn't even check, but I got the feeling he was waiting for me, so I gathered my things carefully and went to pay. When I asked the name of my technician, he didn't even know, but did find out. I noticed one of my nails smudge so asked if I could/should dry some more. I waited another ten min. and left. Within a few minutes, even though super careful, three nails looked like they had just melted...the whole shebang had slid down toward my cuticle! Not having any time, I smoothed them and poured water on them ASAP (a quick set trick from an old manicurist), and hid my fingers during the interview. (Note: toes were just fine, even after slamming into shoes for interview; four hours afterward, my fingernails were still mushy and pitting!)
I planned to chalk it up to "lesson learned", but found myself in the area the next afternoon and decided to see if they would fix my manicure. While much busier, the lady manager (I think, no one introduced themselves ever!) came right over and loudly proclaimed they would fix for free, though she denied anything being wrong with the polish, that it was probably my fault for rushing...but why hadn't I done gel nails? I explained. She called up another technician (the guy manager did remember my technician's name from day before), still loudly declaring they would fix but I must stay longer. When I mentioned my toes were fine, that I thought they may want to take that bottle of polish down, they said toenails dry differently than fingernails and the polish works differently. REALLY? Which turnip truck do you think I fell off of? I decided to ask if they would discount a gel manicure, and they knocked $10 off, handed me over to the new manicurist, amid much foreign chatter and what appeared to be an attempt to hide me from the previous manicurist. (I see someone else mentioned the huge amount of giggling, seeming side exchanges, and foreign conversation, which I do find to be a little disrespectful.) My new caretaker was polite, made suggestions/created my color, but did ask why I liked my nails so short; though I think that was a little impertinent (but not as much as her cleavage; no I am NOT a weirdo, but worse than the day before!), I responded I didn't, that her colleague had snipped them off! This gal did some prep, continuing to extol the wonders of gel polish, had me wash up without soap, and finished the manicure. I ended up being moved near my manicurist from the previous day, explained what happened, suggested she may want to take the polish down, to which the present manicurist rolled her eyes and clicked her tongue. While she did a decent job, the polish ran over my cuticles to some degree (and now 4 days later, polish is beginning to flake off at edges). I paid; I left...and won't go back. I'm sure this place is good for some, but not for me. Note: The shop is quiet enough, no fumes, fairly clean - though never did see sterilized equipment, and the restroom/hall area were kind of dingy.
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