I received an iPad when I purchased my car but it wasn't what I wanted. I called Apple Store Sherway to find out if I could upgrade it. They said to bring the bill of sales for the car and they would be able to upgrade the iPad when I paid the price difference. Went to the store and they refused to exchange it. The iPad is in original packaging and was never opened. After spending 30 minutes wasting time talking to the "manager" I left. The manager (Joe?) claimed the iPad was not purchased from Apple that it was bought from a 3rd party. He refused to scan the iPad to check if it was from Apple store or not. I contacted my car dealership and they sent me the information about the iPad it *was* purchased from Apple directly. It seems the manager just didn't want to help.