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| - Oh, how quickly the mighty fall...
My last review described this location as nothing less than spectacular, but my last three trips have been anything but spectacular.
As I stated in my last review, I am a huge fan of On-the-Go ordering. It should go without saying that On-the-Go ordering is dependent on your order actually being made in a timely fashion.
The first time, my fiancé and I each placed an On-the-Go order from our separate accounts on a Saturday morning. When we arrived, mine was ready and waiting. Her coffee was not ready. So, we waited. And waited some more. She finally decided to take her phone to the counter where the guy admitted he had deleted the order and had forgotten to make it. Ok. It happens. No biggie.
Time number two: We placed an order at the counter. We each ordered an Iced Coffee, and I ordered a sandwich. She gets her coffee. A few minutes later, I get my sandwich. And we wait. And wait. I go to the counter to ask about my coffee. The guy looks up, exclaims "oh!" and makes my coffee. Ok. Strike two. Again, it happens.
Then this morning: I place an On-the-Go order to pick up on my way to work. Let me note that the reason I do On-the-Go is not only for the double points, but to also make it easy to pick up on my commute to work. (One might say I push the limit when it comes to leaving on time in the morning.) I arrived 5 minutes after submitting my order. Normally, my coffee is waiting for me. This morning it was not there. So, I wait. And I wait some more. 3 minutes I wait before I see the guy behind the espresso machine hold up a sticker with a receipt (if you've never ordered On-the-Go before, that sticker and receipt is always affixed to your order) and asks another guy if anyone has made that yet. I almost responded myself, but I bit my tongue. 4 minutes later, I am presented with my drink. I was simple today and ordered an Iced Coffee with a flavor swirl. 12 total minutes...
I truly hate to give a bad review, but after 3 times, I can't talk myself out of it. I sincerely hope that whatever disconnect is happening can be addressed and fixed.
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