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  • I had reserved an economy car for my business trip to Vegas. When I arrived at the rental counter, the agent kept goading and prodding until I agreed to upgrade my rental to a 2015 mustang. When I got downstairs, the guy in the booth handed me the keys and the little form to check for damage, and said, "Though it's brand new, you probably won't find any problems." I accepted this as fact, did a cursory check for dings or scratches, and finding none, left. On my way to my hotel, I had to check my mirrors to change lanes, and I noticed that the driver side mirror was missing its cover. I immediately called the phone number on my rental agreement, and left a voicemail indicating what I had noticed and a contact number with a request to call me back as soon as possible, as no one answered. Throughout the weekend, I called a couple more times, never receiving an answer or callback. On the day I returned the car, the missing mirror case was noticed, and I explained what had happened. Nothing more was said, I signed my receipt and left. That was the end of it... or so I thought. Today, I got an email from E-Z's risk management, saying that they are opening a claim against me for $782 for the missing mirror cover! Not only did I indicate immediately upon leaving that this damage was not caused by me, but they're trying to charge me almost $800 for something that can be bought through Ford for $150! To add insult to injury, they seem completely unwilling to check the voicemails from that weekend, or the video footage of the security cameras in the lot to see that when I left, the mirror case was already missing. Never renting from this place again.
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