I'm from Florida and was in town visiting family. My female relative and I decided to go to this salon the night before I was to fly back home.
I explained what I wanted at least three times to the nail technician, Melissa. She nodded as if she understood. To make a long story short, she screwed it up. Instead of apologizing after I told her I did not like it "at all".
Instead of rectifying the situation or automatically apologizing, she defensively said "You did not say you wanted it that way."
My relative overheard the conversation and she knew what I had requested.
The nail tech promptly got up, went to a back room at the back of the salon, came out with her jacket on and left the salon. My relative and I were shocked by her non-friendly customer service attitude.
We figured we would settle this with the owner, Frank. Instead, he charged me the full amount talking over our complaint. He said to come back the following day and we told him I was flying out the next morning so I would be unable to.
I told him I should not have to pay the full amount since I was not happy with the service. He kept repeating that I should "come back tomorrow." Again, I told him I was flying back home to Florida the following morning.
His answer?
"All the nail places in Florida are not as good as this salon."
(WHAT?????)
My relative was outraged and shocked as much as I was. She stated she will never step back in there and whenever I come back for visits, I will avoid this place as well.