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  • Okay...well..let me see...after the haboob hit here in Phoenix my pool was extremely dirty with tree shavings and massive amounts of dirt. My pool cleaner (a Barracuda MX8) was working overtime. I just actually bought the thing a few weeks ago and to be honest its quite the piece of crap and keeps getting stuck. So one could only imagine how bad it started working after the apocalypse storm what we had. The pool cleaner completely shut down. I called the store that I bought it from and the said that I had to get it look at before they could even consider replacing it and that I had to take it to Leslie's to get it looked at. they were the only service center that was authorized for this cleaner. So I take it to Leslie's and some young snot nosed Ahwatukee brat that worked there was not really into helping me at all. He grudgingly took the cleaner, tagged it and said we will call you tomorrow. Well..tomorrow came and went and there was no call so I had my wife stop bye there later the next day. When she got to the store she asked and informed the worker that i had brought the cleaner in a few days ago and that she wanted to know what was wrong with it. Well...boy genius said that he knew nothing about it and loked around like a lost puppy. A few minutes later he came back with the cleaner in hand and asked her if this was it? When she said yes and asked what was wrong with it this kid said that it was working fine and that he had taken it apart and everything was good. REALLY? my wife asked because you seemed to not know anything about it a few minutes ago. To that he replied again that he personally took it apart and that everything was fine. So when she gets home I open up the cleaner to find water residue in it and debris that was stuck between the gears. If idiot boy had taken it apart like he said wouldn't one think that he would have wiped it down and taken out the debris? Maybe it was the debris that was preventing the darn thing from working?SO IN OTHER WORDS...the little turd lied. I called the manager and informed him of this and he seemed quite surprised by this. However when I brought it back in and he took it apart he saw that his employee had completely lied. If this is how they do business I suggest to people who are taking their pool cleaners there to get serviced that they double check to make sure that they are not lying to you too. the only reason I gave the a one star was because the manager reprimanded the little turd and tried to make things right. This is just bad business. THE END
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