I purchased an engagement ring from Burland a few weeks back and could not be happier. I worked with Helen and Mark and he was very patient in explaining the subtle differences between a number of diamonds in my price range, instead of just throwing a bunch of grades and numbers at you. They had a nice selection of settings without being overwhelming and I was able to find the perfect ring for my fiancee.
As a diamond novice, I found it difficult to compare apples to apples when looking at different jewelers, it came to down to knowing that Burland is a local, family run business that has been in the community a long time. The three times I was there they seemed to have a steady stream of "regulars" coming in to shop or just to get their jewelry cleaned, which seemed reassuring as to my decision.
Most importantly, the ring could not have been more perfect and my fiancee absolutely loves it. We'll be back.