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  • Henry's Tailoring lost me as a loyal customer. I've been bringing my clothes (blazers, coats, pants) here for the past 3 years. My most recent experience will not have me going back. Things have gone downhill.. dramatically I brought 4 new dress shirts to have them shortened. Henry shortened the shirts to the correct length and moved the plackets (which is the right way), but the overall work was extremely shoddy - stitching over the original stitching, stitching that missed altogether, and not bothering to finish stitching on the back side (which isn't noticeable until you roll up the sleeve) at all. I figured no problem, I'll bring them back as it's probably a mistake. Boy was I wrong. As others have noted, Henry happily obliged to fix my shirts. But after THREE TIMES going back and forth, I've given up. I don't trust the workmanship here anymore. You'd figure after the 1st re-fix, you'd spend a bit more time to get it right. 3 fixes later, still not right. In the end, I paid $25 to ruin a $100 shirt times 4 shirts I've should've listened to my gut all these years. The shop is always in a constant disarray with customer's shirts strewn all over the place, hit and miss deadlines. These were clear warning signs that the operation in the front of house was reflected in the back of house And believe me, I've tried. I've given Henry's Tailoring numerous times to get it right. Most egregious of all was that I actually brought a 2nd batch of 8 shirts to get done while he was fixing my 1st batch. He told me he was busy because of wedding season, so I tell him no rush. He says 2 weeks. I swing by 2 weeks later, still not done. So I tell him take as long as possible to do the job right. Says another 2 weeks. I come back 2 weeks later (1 month now), and he didn't even start! I took my shirts back at that point realizing that he didn't care. In hindsight, I'm glad as that would've been another 8 ruined shirts.
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