Visited location today with my girlfriend and her daughter. We were helped by Cassandra who was nice. I ordered the fiery ghost pepper burger with a side of garlic herb fries. My girlfriend ordered the new BBQ pork burger with a side of regular steak fries. Her daughter ordered a kids pizza and a side of fries.
It took a while to get our food but not terribly long. None the less both my fries and my girlfriends fries were cold but we were so hungry we just decided to eat them. My girlfriends daughter didn't get her pizza at least 15-20 minutes after we received our meals. So Cassandra offered to bring her out some fries while we waited. By the time her pizza came out my food along with my girlfriends was cold as well.
When we first ordered our meals we asked for 2 sauces for my girlfriend and myself. It took us asking Cassandra 3 additional times to finally get some dipping sauce 20 mins after receiving our already cold food.
My girlfriend was not pleased with her BBQ pulled pork burger. It came with pickles after she asked Cassandra to have them removed. And I never received my garlic herb fries. Over all this was a tough Sunday evening experience, I'm moving to this area and I really hope this isn't the normal service because this is my is one of my family's favorite places to eat.