I reeeally don't like this location but it's so close to me that I still come here.
Why don't I like it? No all-day breakfast. Self-order kiosks are positioned badly so you'll either be waiting a while during rush hours or pushed up against someone else using the one behind you. Store is laid out badly so you have no idea where the line to order starts and who's in line vs. who's just waiting to pick up an order. Hordes of old people come in, buy 4 drinks and 2 sandwiches between like 8 people, and take up multiple large tables for like half an hour. (Management does nothing, of course. I frequently see the manager cordially pat these people on the back and yak about their friend who just turned 90.)
Terrible at custom orders. Ask for a sauce on the side and there's a 50% chance they'll get it wrong. Not maintained well - trash is all over, kiosks are frequently out of paper, bins are overflowing, trays are piled high. Terrible at prioritizing orders - I've waited 10 minutes for 2 sandwiches and a coffee while other people who ordered after picked up massive to-go orders for their families.
Tables, especially tables that seat more than 2, are few and far between. Get rid of the stupid barstools that nobody likes and put in more tables! Wi-fi works so badly I've given up on it. I'd rather use my data and actually be able to access the Internet.
Pluses? It's 24 hours. They are competent at preparing simple orders. The location. Nothing else.