Stood in line for over 1 hour at the Palace Station location on January 14, 2018 @ 1 pm. Upon being seated as a hungry customer, we noticed that we were missing a fork. So we kindly went looking around for one, but to no success. So we found a server named "Julia" who just so happen to have a bunch of clean utensils in hand. Asked her if we could have one of her forks, cause we were missing one. She refused & said that we needed to ask OUR server & not her. I told her that we were yet to see our server & that we were hungry due to waiting in line for over 1 hour. At this point, she finally reluctantly gave us a fork, but scolded us about it. I immediately asked for her name & inform her that she shouldn't treat paying customers that way.