I want to start by saying that I dined here on New Years Eve. I had reservations and the place was packed. It looked like they had some pre-ordered multi course meals available, but we didn't partake in that and went on to order from the regular menu.
We started with the mussles which were ok, but ever since I got back from New England, sea food in Cleveland hasn't been doing it for me. Hopefully that will wear off. I can't fault them on that. We also ordered the ravioli and a mushroom pizza. Well, they ran out of mushroom pizza, we found that out an hour after we ordered it. Oh, and the ravioli was kind of bland.
So all in all the food was mediocre and the service was very slow. I understand that it was New Years Eve and they were very busy, but we arrived at 9:15pm and didn't get our food till about 11pm.
This would have been a completely terrible evening, but the manager visited our table wherein he apologized and comped our entire meal. That was exactly what he should have done, and I commend him for that. I will consider going back on a less busy evening.