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| - I ask myself why I continue to visit Ground Control...I know why, because I like the owners and I really used to enjoy everything about the place: the background story of how it got started, the service, the food, the coffee & the ambiance. Each time I visit with my family for the past 2 years, I cross my fingers and hope that it will get better...it does not.
Today's example is not uncommon, but finally I'm writing in hopes that either management will attempt to remedy the service or in hopes that others who read Yelp reviews will either bring up their similar concerns or visit other small businesses who truly care about the customer base.
Arrived at a normal lunch hour, aware of the lunch crowd and possible wait time. No one greeted me when I walked in; 1 server saw me and did not acknowledge where I sat. I wanted to order for my family (who hadn't arrived yet), so I asked a barista at the front if I could take a menu to look over so I'd be ready to order when the server came by. "No". The barista actually said that I couldn't take a menu to look over. "Someone will be with you when you sit down," she said. As a last ditch effort to dine at Ground Control (because, again, I really want to like this place), I sat and waited. 5 minutes went by. Almost 10 minutes went by with no one coming with either a menu or water or even a glance. So, I left.
Good luck, patrons of Ground Control. You're either loyal to the brand and beer, or extremely patient and forgiving of a group of people who do not care about their job or the Ground Control reputation.
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