With all the hype and rave about this poke bowls, I gave it a shot with a coworker. We went over for a lunch and I had "bulid your own" with spicy salmon and my coworker had cali bowl. When we got there just shortly after noon, the line up wasn't so bad and the place wasn't very packed. But within 5-10 minutes the line was going out the door and no place for sitting.
Food was okay but I wouldn't say it was really good. It definitely was not terrible but not something I would rave about. The bowl was pretty small for the price (I got regular size for about 13 bucks) but variety of toppings made it interesting. The spicy salmon was plenty salty, so I regretted having sauce on top of it.
The staff was nice but I don't think I asked more than one question, so I wouldn't know how "helpful" they are.
Overall, it was good experience to try it out and I would come back if my friends want to eat here, but I definitely wouldn't be a "regular" to this place.