I've gotten two ear piericings here one on my ear lobe then one on my ear cartilage at two seperate visits. Both times the experience was great. The piercer I had the most recent visit was scott. He was very nice and answered any questions I had went through the process step by step so I wouldn't be freaked out. Everything is sterile and clean which is a must for me. The piercing was quick and less painful that I anticipated. My piercings are healing up fine. They also have a good selection of studs and jewelry.