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| - I stayed at the Vdara this past weekend for my birthday, and decided to treat myself to a massage.
Let me start off by saying that I was going to give the spa 2 stars at best, because of my horrible experience with Barbara. First of all, she had a callous on her hand. Second, she mostly rubbed oil on me and followed that with some random vibrating of her hands all over my body, and I had requested a deep tissue massage. Third, she gave me MAJOR attitude when I expressed I was still tense when it finally ended. Completely unprofessional! This was the most stressful massage I ever had. After some very distraught tears and a talk with the manager (Leilani is awesome!), they offered me a new massage therapist the very next day.
JOAN WAS WONDERFUL! She listened to all of my requests, and I had the best massage of my life! I walked out feeling like a limping zombie -what more could you ask for?!
I love the facilities, its clean and everything is fully stocked, and the sauna and steam room were very relaxing. Everyone was attentive, except one person.I feel that bad experiences tend to resonate for a long time with people, but thanks to their management, I left feeling positive about my spa experience here, and will return to see Joan!
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