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| - Don't even bother with these guys. I recently had Achilles' tendon surgery and couldn't drive my manual transmission car for a few months. Good excuse to trade up to the truck I wanted for a long time. So I started shopping a few weeks after surgery while on crutches. It's September and 2014 models have lots of rebates and incentives to clear them out for 2015s. Here is the story...
I have GM employee discount through my uncle and wanted to combine with incentives and rebates to get a new truck. Was considering trading my 2006 Saab 92-x Aero but wasn't sure I would. I was comparison shopping between the Silverado Crew Cab with these guys and GMC Sierra over at Bowser GM a couple miles away. First visit to each place was similar in that they showed me a truck about like I wanted. We did a quick test drive and I asked for pricing with my discount and incentives. The similarities ended with the test drive. At Bowser, they had me sit next to them as they looked up all of the rebates and incentives and showed me exactly what I could get holding nothing back. At Century 3, they scribbled some numbers on a scrap of paper and excluded some rebates that I should qualify for. When I balked and said I would get better rebates at Bowser they tried to tell me I probably wouldn't qualify for all of the rebates they advertised. I walked out unsure if that was true or not but knew the price wasn't right.
Following weekend, I go back down to both places to check on other rebates and incentives on slightly different option packages on each truck. Bowser was nice again. No smoking around the office, clean office, polite, went out of their way to help me in my condition, no waiting around for a long time to get the info I was after. My first sales guy wasn't there this time, but another older guy was helpful and got me the info I was after no questions asked. He showed me better rebates this week so I asked to have my sales guy call me back as the price was getting to my comfort zone to begin to negotiate. They gave me the "pre-trade" price and it was about $10k off MSRP with incentives, rebates, and employee discount. So I wanted to check what I could get off on the silverado and headed over to Century 3.
I get there and push open the door myself even though a bunch of people were smoking around the door and could have held it for me. Nothing worse on crutches than doors with closures that about knock you over. Of course, even worse to have to suck their secondhand smoke as they watched me try. Get inside, and ask for my sales person and was told he would be with me shortly. No one offered me a seat, coffee, water, anything. I located a table with empty seats near the entrance and sat down to wait. People kept going in and out and the chimney stack of salespeople smoking just outside kept wafting in and stunk up the place. 45 minutes later, my sales guy, Dave, shows up and leads me to his desk. I ask him what the incentives are on the truck we test drove (almost exactly the same options as the Sierra). I let him know I was getting about $10k off with employee discount and incentives and wanted to know how that would work on Silverado. He said he would check. I sat for about 15-20 more minutes. He comes back and tells me he wants to pull the truck down for me to see it again. I reluctantly agree and he runs outside and jumps in the back of an older beater truck and the driver slammed in reverse up the hill traveling about 20mph, in reverse. Safe!
While he was doing this, a lady outside wanted to test drive a car and had a baby and needed help getting the car seat in the car. Salesperson said he wouldn't help her, "it's a liability issue." 1) I hope to hell they have liability insurance; 2) the liability will be much worse if the lady installs the seat wrong and that baby dies in an accident.
My sales guy brings the truck I am looking at back down and parks it in the middle of the group of smokers, windows down to add aroma. Asks if this truck has everything I want. I tell him, no, but if you put 6" steps and bedliner in, it will do the job. I repeated to let me know what the incentives were. He ushers me back to his desk and I sit another 15-20 minutes. He comes back with more chicken scratch with numbers that add up to $10k off and explains they will take my trade at what they will get at auction which is $1k. Basically, they were getting me to the same price as Bowser by taking my car for free. I was so mad, I crutched out, shook my head and said, I'm not even going to talk to you people. Next day, I got $5k on my trade at Bowser in addition to my already agreed upon $10k in discounts and incentives. Polite, friendly, we negotiated over the phone so I didn't have to crutch around or sit around waiting for answers. They delivered to my house and did the paperwork there! Basically, I got a better truck, for less money out the door, and was treated worlds better over at Bows
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