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  • Disappointed. Problem: Address and number on Yelp is outdated, poor customer service and poor customer recognition Story: Drove 35 minutes to the location on Yelp, called the salon (googled the # since Yelp has the wrong one) to find out that Yelp was outdated, no apology or empathy from employer on the phone, just asked if I wanted to reschedule. Drove another 30 min across town to make my 3:00pm appt. Again, no apology or empathy for me as a customer that drove an hour. And she confirmed that she remembered me from the phone call. Then told me there was a 25 minute wait. I canceled right away. The same lady from the phone and the front desk that I had been in contact with said "ok". And that's it. Wasted a groupon. I don't appreciate not being recognized or valued as a customer from emotionless or employees that lack empathy.
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