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  • I have worked in many restaurants. The golden rule is always make sure take out orders are correct, because once a customer gets home and finds out the order is wrong, it's very, very difficult to fix the problem. I have been going to Houston's for over 15 years. And when dining in , it's almost certainly an excellent experience. This time I ordered takeout, and all items were incorrect, meat extremely undercooked and requested condiments did not accompany the order. I know better than to leave a restaurant without checking my order. But when you pay nearly $20 for a well done burger you don't expect to wait 40 min, when you are told 20, and you don't expect that your burger will be nearly raw when you get home. Houston's is known for consistency and quality food. Normally I would give a "hall pass" on this one, but nothing makes me angrier than paying top dollar and having to go home to recook undercooked food, only to then throw it out. I will be back to Houston's, for dine in only. Take out, never again.
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