I booked months in advance a Spa Mani and Pedi, an ESPA massage and an intense facial for myself and my mom for her 50th birthday/ my mothers day gift to myself. I called a week prior to confirm that everything was good to go. The person on the other end of the phone rattled off our services and said everything was good. The day prior to our services they called with a reminder and said we were only scheduled for a massage and facial when I explained I had confirmed a week ago for the 4 services the girl just said Oh sorry about the mix up... I just let it go at that point, but called later to speak with a manager when I had more time. She was conveniently unavailable.... I left a message.. I tried again a few hours later and left another voicemail, still nothing. Day of the services she was also unavailable and was left another message, and again the following day. I've still never heard back. Also the skin on my nose and around my nose started flaking several days after the facial.. I've never had my skin do that. I wasn't overly impressed with my massage either.. I have been here sooooo many times previously and convinced my mom to ignore the bad reviews that they have always been wonderful. I was wrong, and I will never be back.