I've had my mail come here for three years. I've received many packages and been in every week. Last year they had me provide a fresh copy of my ID, etc. after having apparently lost it. Today I forgot my keys and asked them to open my box and get me my packages. They refused saying they couldn't verify I was the holder.
I had them pull the paper file of the ID, etc. They had lost everything I provided. I wonder where this personally identifiable information went - twice. They tried to make their refusal to provide the name of the box holder appear to be about them complying with federal law. Sillyness.
Come on guys, pull yourselves together.