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  • Where should I start with this place? Starting off with 3 stars we end up with 1 here. Unfriendly check-in staff - I usually use the infamous "$20 trick" in vegas, but the staff we encountered were so rude I was turned off. We also had to wait 7 hours for our room after trying to check in early. They did not even offer to call us when it was ready, and forced us to call them multiple times. We also found out that people that tried checking in AFTER us were ahead of us on their waiting list!! WTF!!!??? minus 1 star The room - Hair found in the bathroom, and on a bed pillow! dust bunnies on the drapes! The thermostat did not work well. It was under 40 degrees outside and It felt hot in the room. I could not get it to cool off much at all. The air didn't feel too cold to me. It was so hot I couldn't sleep on the last night. The electrical outlet in the bathroom stopped working during our stay.. WTF?? Speaking of the bathoom.. We had a plumbing problem as well... we could not flush solids for a while, and the drains were draining very slow... eventually it was fixed but we don't have time to deal with weak plumbing. When we complained about some of the problems we encountered all they offered was to redo the room.. and even after they did, they didn't empty the trash, or clean the toilet. There is NO minibar in the room. minus 1 star. I won this hotel on priceline for $59/night for 2 nights. I was hopeful this would be a nice hotel. I've stayed at a Marriott recently in another city annd it was much nicer. We didn't eat at envy because we saw a bad review on trip advisor, and also here there are coupons for this place. We ended up eating at CUT at the palazzo, and loved it.
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