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| - Huge lines to check out, which would be one thing if they had all hands on deck. But not when you have girls standing behind the register not ringing people up.
I came in for one thing and one thing only. Batiste Dry Shampoo.
I found it on and end cap with a sign that said $2 off, regular $7.99. YAY, it's my lucky day right? Well I thought so until waiting forever in line and it not ringing up the correct price, I told the girl it was supposed to be $5.99, I got a response of "are you sure". She told her manager that it wasn't ringing up correctly, so her manager sent her to grab the sign. As she headed in the wrong direction my boyfriend went to show her the sign which said exactly what I said, All Batiste Dry Shampoo $2 off. In the mean time she found another sign that showed where the bottle I have (for brunettes) wasn't regularly $7.99. But, since the bottles are not priced and there was no specific price on the end cap, I don't see how that is fair. If you are going to exclude certain items, it needs to be made clear on all signage in all areas the product is located.
The manager told the girl to give me the $2 off and this is where it went from a 2 star to a 3-4 star experience. The manager explained to the girl how to override the price in the most helpful, kind voice I have heard from a retail manager in quite some time. She was extremely patient and helpful. Kudos to the manager working Feb 1st in the evening.
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