I only ever bring my car here for tire/wheel work and always have a great experience. Appointments are quick and easy over the phone; the call is always answered promptly and courteously, I'm always booked at the most convenient time for me, and even so I've NEVER had to wait more than an hour for work to get done. Even if there's people in line ahead of you, the employees acknowledge you when you come in the door: "Hello, we'll be right with you."
What really impressed me on my last appointment was the honesty of the guys behind the desk. It was a long time since I bought a tire (or had a rotation), so I went in telling the employees "Whatever you say the car needs." They measured the tread on the tires, showed me on a chart how the tread compared and what sort of shape it is it, and gave me a free rotation. They could have sold me new tires I didn't need and I would never have known the difference. And THAT'S why I keep going to this Discount Tire.