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  • Not sure how to review this place. I teetered between a 2 and a 3-star and went with a 2 based on customer service. So, we rented a Budget Truck out of Denver and our return spot was this place. Let me tell you, I've moved several times before and my last Budget truck experience was simple. This place was a tad different. We returned our truck last week and I know for a fact that if you don't fill up a Budget truck full of gas it's like a $35 dollar fee + the gas it takes to fill it up. So, We had like 3/4'ths of a tank and decided it wasn't worth the hassle to find gas in this neighborhood. So, we drop it off and the lady at the counter tells us it's like a hundred bucks. Huh? According to who?! Is this some new Camelback Self Storage Rule?? So, we decided to drive the truck to the gas station to show our commitment to do right :) So, I stick the gas pump in and fill it full. It stops and is definitely full of gas as it shot gas out at me and wouldn't let me pull anymore in. So, I take the truck back. This lady seems really confused as to what I'm trying to say as I tell her that the pump literally wouldn't let me put anymore gas in. I was super friendly and told her I'm 100% cool with charging me whatever she wants but we are done with the truck!! Just charge me for the gas! I don't care what it costs. She then says that we rented 3-dozen blankets and a trolley and told us that WE had to go get all the blankets and count them! WHAT?! So, we counted them twice as she held on a conversation with her two co-workers and eventually we said we are done with this shrade as it had taken longer than any place we have ever been before. She then said she believed us regarding the blankets being there and then she stated she was going to charge us $21 for the full gas tank?! WHATEVER!!! What was most annoying was the whole time from beginning to end, she would answer the phone, talk to her co-workers about some other issue that seemed to be bothering her and visit while we were trying to get out of there while we just sat and waited. Overall terrible customer service and really annoying as a customer. My suggestion would be if you have a truck rental bring it anywhere but here.
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