| rev:text
| - Haven't been to this location in quite a while, mostly due to previously underwhelming food/service. Only came back here because it was conveniently located to friends whom we were dining with. Reading some of the other recent reviews, many sharing similar experiences of poor service, I should have pushed a bit harder to move our dinner to another restaurant.
FOOD:
The "Loaded Burger" I ordered was fair, though not really worth describing much in detail. Lots of toppings, though the patty itself was a bit bland, and the bun became soggy quickly after the sauce/juice soaked through.
The "Bite of Brownie" really gets closer and closer to an actual BITE-size every year, yet the price keeps steadily rising. Given that this little dessert is nothing more than a warm piece of cake with vanilla ice-cream on top, it was even more disappointing when the dish came out completely cold. Not sure if the kitchen forgot to warm it, or if the server left it sitting on the counter too long (probably this, as the ice cream had already started to melt as well).
SERVICE:
I tried to give the server a chance to redeem herself, but her shoddy service kept disappointing to the point that I was quite irritated upon leaving. A brief list of service pet-peeves by server Elvire M. that ensured that I will not be returning to this Moxies location:
1) She did not make any effort to accommodate additional guests when they arrived, requiring us to seek out and move chairs over to our table ourselves.
2) When asked what side-options I could have to accompany my aforementioned burger, other than fries, Elvire stated that I could have the soup of the day. She did NOT mention, nor was it mentioned in the actual menu that ordering the side of soup would require an upgrade charge. This is one of my biggest pet-peeves when dining out, as it is not about a few extra dollars, but transparency.
3) Our meals arrived rather slowly, and the server made little effort to check in on whether we needed more water or anything else.
4) Upon receiving the bill, and addressing Elvire's failure to inform me of upgrade charges, she proceeded to claim that she did tell me. Given that I, and others in my party, could not recall her mentioning anything whatsoever about said charges, it was even more insulting when the server stated that she had a "different opinion" on whether she informed me or not. The lack of accountability here was appalling...
5) As is common for many, our group remained at our table for a few minutes after receiving the bill, to finish our drinks/desserts. After informing her that I did not require change, and that I was not yet ready to pay my bill, Elvire still proceeded to come by two additional times to rush me to settle my bill.
VERDICT:
Will definitely not return. The food is mediocre, and the service atrocious.
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