I just recently found out that you must bring your paperwork with you every time you get your jewelry cleaned. After they clean it, they sign your paperwork to show that you've been getting your jewelry checked and have been taking care of it. If you don't have them sign it and a certain amount of time passes, you lose the warranty and can't get anything replaced if you lose something! I really wish someone would have told me or my husband. The first time I was asked for my paperwork was a couple months ago and I was finally given an explanation after I asked why they were suddenly asking for my paperwork. Womp womp... loss of one star for not telling me sooner :(