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| - Let me say we were initially excited to stay here for two reasons. The first is that they do not have a casino on site which means no smoke filled areas or loud crazy noises. The second is that they were dog friendly (under 25 pounds). We got both but that was pretty much it.
Upon check in the check in desk was friendly and greeted us well. The room (a 1 bedroom suite which we paid for...we were not upgraded) was very spacious and the master bathroom was way bigger and better than expected. The problem started from there though. There were no paper towels or any towels in the kitchen (for the first two days), no soap or sponge to wash any dishes with, no Q-tips or cotton balls in the bath. We expected more for this level of hotel. Then when we pulled out the sofa bed, wow, you couldn't get more of an uncomfortable mattress. We called downstairs and they brought up a feather bed but it was clear that although they could make the bed for us, they really didn't want to (2 males brought up the feather bed and extra blanket). That unfortunately became a recurrent theme to this hotel, the staff would say "what can we do to help" but did not actually want to help...here are just a few examples:
1. When down at the pool, we wanted to get a shaded umbrella for our 3 year old while she was eating her meal near the pool. When we asked, the three people who were attending the pool acting like it was an inconvenience to them and they almost acting like the patrons weren't even there as they just conversed amongst themselves (I will say that the female that was down there was the one who eventually got our umbrella while the other two guys just stood there looking "pretty")
2. When carrying my little one in my arms out of the pool area, NO attendant even attempted to open the double doors for us as we left the pool area back into the building, not on one occasion but both times that we left the area with our hands full.
3. We had already packed and on our visit to the pool area one last time, I forgot that I had already packed the sunblock away. When we got to the pool, I noticed that there was a rolling cart with clean towels that had 4 or so tubes of sunblock. I asked the attendant if it was possible to borrow just a squirt to put on my daughter's face and he looked at me like I was an idiot and said "We sell sunblock in the shop over there". Okay, note to self, the staff at the pool is absolutely useless and not helpful at all.
4. I went down to the business center to print out my boarding pass. Another guest was trying to do the same. After about 10 minutes she looked at me and said, "I keep sending the pass to the printer but it won't print". So I went upstairs and went to the concierge to ask them to print our boarding pass. She looked at me and said "you can do it downstairs". I told her about the previous guest and she signed and went ahead and got my info to acquire the boarding passes. So sorry to bother you from doing you job!
5. We left the hotel to fill up with gas and upon our return we told the Valet that we had run an errand and were ready to check out and were just going upstairs to get our daughter and our luggage and would be back in 10-15 minutes. He said "it shouldn't be a problem" rather than "oh, no problem". When we came back downstairs in 15 minutes with my daughter in my arms (she had just woken from a nap), they had moved our car to the furthest area away from the hotel. What the heck. Didn't we just tell them that we would be right back? Now we have to walk even further with our luggage and my daughter once again in my arms. There wasn't a back upof cars in the Valet area. Our car was just an inconvenience to them.
In summary....we stayed here and when we had to deal with the staff, it was an inconvenience to them to do anything whether it was their job or any slight thing above and beyond. I will not stay again with so many other choices in Vegas.
If you have kids and a dog like I did, please take my advice and stay at the Four Seasons. We have stayed at the Four Seasons before and it was the absolute opposite of our experience at Trump. We should have paid more and stayed somewhere where the kids are not a nuisance and are actually catered to and where the staff seems genuinely glad to see us, to help us and to give us anything that makes our stay more positively memorable.
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