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  • Have used Arslanian brothers for carpet and upholstery cleaning about 4 times now. I've always been impressed with the gentlemen that come to clean and think they do a nice job. Every time they have been prompt with a two-man team. Also, they have the van that has the hose system and their water supply, which I find far superior to the 'do it yourself' type machines that some companies use that look like a vacuum cleaner with a water tank. I was disappointed with this last round of cleaning, which turned out to be incredibly expensive for the service provided. The cleaners would not honor an expired 20% cleaning coupon that was active when I scheduled and would not even double the active coupon of $25 off of $250 when our entire cleaning was greater than $500. The total price was certainly more than we were expecting and shame on us for not getting a quote first - side note - this was our first cleaning experience in our new home, which IS larger than our old home. I liked them a lot from our previous experiences and just took for granted that it couldn't possibly be this expensive to just have our basement and two couches cleaned vs. nearly the entirety of our old home! (again, completely on us for not solidifying a quote). All in all, the experience for this 4th cleaning was not as good as prior experiences (not the same people as our other cleanings presumably due to the location change). Not sure that the job itself was worth the price charged and will likely look for a different carpet cleaner for future jobs. As another reviewer noted, they got away easy with us - we had moved everything ourselves off of the carpet. In and out in 90 minutes for $570....yes, that's the sticker shock I was referencing.
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