I was a loyal customer here for close to two years, and am sad to say that I have to take my business elsewhere.
About a year ago, they lost my favorite white sweater. The good news is, they owned up to it, and asked us to submit a claim. We did. One year later... no sweater, no processed claim.
It's not like we didn't try. I submitted two claims and left several notes for the owner (who is NEVER in the shop), but every time the notes and claims are ignored. Whenever I call or go in to follow up, there's always different people working, so they never know what I'm talking about.
It's such a shame, because they get the job done for a decent price, but I can't keep spending my money at an establishment who clearly do not care about their regulars.