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  • You live and you learn from your mistakes. This place surely was a mistake! At first when I checked in (room 1617), the front desk person (Brian) was really nice and gave me some free VIP passes to the Voodoo lounge and etc. He put us in a suite that overlooked the swimming pool. We got to our room noticed it was pretty nice for the price we paid 325 for three nights is pretty cheap. The location is a bit off the strip which kind of sucked but the shuttle was sorta helpful but sucked if you were the group that couldnt make it on the shuttle and had to wait another 15-30mins. The pool is pretty murky which was kind of gross! We only went one day after our first visit. They seriously need to clean up the pool hahaha! Some of the food there is pretty good too like the chinese places Mah Jong. Now here was the problem. Called in earlier in the evening about our bathroom having this foul sewer smell. Waited about an hour and a half, no one came. Called back then finally a facility worker came. By the time he came the smell sorta went away, so he said it was no problem. We left for the strip, came back after 4 hours and the foul smell was there again. We finally realized that when people around our room was using their water it made our room sooooo bad! Anyways called again late at night and a guy came into our room around 3am. We were already told that we would get a new room. Oh I also forgot to mention the dead bolt on our door would not shut unless you wiggled the handle from the inside so when you left your room the door would not close. So the facility worker tried to fix the door which didnt help at all since he opened it and cleared out all our keys, tried to put some kind of cleaning solution down our drains which only masked the smell. At this time my gf was annoyed that there was this guy in our room at like 4am still trying to fix this when she just wanted him to leave. Instead security was called cause he thought she was being rowdy. The front desk manager was not apologetic at all to her, was pretty damn rude. They never called us in the morning to switch rooms, I actually had to call and tell them to move us. Never really got a sorry from them. I think we should of got comped a night for all that drama. We were moved to room 1477 which had no problems but no view, but we really didnt care anymore. The customer service sucks at the Rio. Oh yeah not to mention when we were leaving our 1617 room the cleaning lady is even said I dont know why they gave you guys that room since its out of order? WTH is that!
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