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  • We were headed home and looking for a simple burger. Wendy's burgers have a great flavor, and their 'priced right' menu is very affordable. We arrived, and stood behind a family of 3 who was placing their order. While we were waiting, we realized that the employee behind the counter was slow. I mean...SLOOOOW. The employee also messed up one of the drinks, giving the man a regular coke when he asked for diet. Their order was very small, and it took nearly 5 minutes to complete so they could sit down. I almost left, but we were already there. As we stepped up to the counter, thinking that it was finally our turn, the employee was gone. Turns out that he was below the register and came up with a handful of cash. I just figured that he was restocking the register. When he was done, he just looked at us and asked in the most quiet voice ever how he could help us. He looked happy enough, but he was the quietest most slow moving person I had seen in a while. We stood to the side and waited for our order. A young man came in and complained that he had placed an order in drive-thru, and didn't receive two of his sandwiches. Again, the employee disappeared under the counter. For real? Stood up with another handful of cash. It was weird, but I have no idea how they handle their register so maybe this was normal. Meanwhile, another employee brought food out to two different vehicles waiting off to the side of the drive-thru for their food. Understaffed maybe? Slow employees? From what I could tell...yes to both. Our order was a doublestack, jr. cheeseburger, fries and a drink. My jr. cheeseburger was just ok. The bun was cold, but soft. Cheese was not even melted a tiny bit. The meat was warm but not super hot. There was such a tiny amount of ketchup and mustard on my burger that they may as well have not even bothered. My husband said that his doublestack was pretty good. The fries were surprisingly tasty. I was not impressed at all. I left disappointed.
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