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| - I was optimistic when I first found Michael Angelo's; I really wanted a particular flavor for my wedding cake (I don't like basic yellow or white cake), and they said it would be no problem to make it. We met at the bakery, finalized all the details, signed the contract, and paid for the cake. The cake I wanted was a little more expensive, but we were happy to pay extra for (what we thought) would be a better cake. Unfortunately, we were wrong to expect what we paid for.
I was not happy when my first bite of my wedding cake, on my wedding day, was not the flavor Michael Angelo's had committed to making. Instead of the cake we had ordered, it was plain yellow cake (not a pleasant surprise). I was even less happy when I called them to discuss the situation. While they admitted to changing a layer of my cake from what I had ordered to another flavor (they said the original layer had not been tall enough), they did not believe that they owed me an explanation, a refund, or even an apology, for changing our cake without telling me. I was told they did what they had to do to preserve the look of the cake, even though the taste was far more important to me (incidentally, the yellow cake they substituted tasted like it could have come from a grocery-store bakery). When I asked why they had not called me to notify me of the change, they said they didn't think it was a big deal.
To make the situation worse, they became defensive, disrespectful and angry with me when I told them I wanted a refund because they hadn't adhered to the contract. One of the owners actually told my husband that he needed to shut me up because I was pissing him off. It took me almost a week to get them to refund a small fraction of the price of the cake. They behaved as though I had no right to expect the cake we had ordered and paid for, or to be upset that they had messed it up and treated my husband and I with such egregious disrespect . Apparently, upholding their commitment to their (paid-in-full) customers is not at the top of their priority list.
The cake looked nice, and it tasted fine (except for the cheap yellow cake layer that was not what we ordered). It certainly was not the best cake I've ever tasted. After their complete lack of professionalism and deplorable customer service, I will never, ever shop there again. I would strongly urge anyone considering Michael Angelo's to go anywhere else first. You would likely have a better experience with an Easy-Bake oven than with the management of Michael Angelo's.
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