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  • Such a great store, except for the management staff! I had the unfortunate displeasure of needing a manager. I left my purchase of two bottles of wine at the end of a register to go back in the store, asked an associate if it was alright (she said not a problem), when I came back the bottles of wine were gone. The manager informed me that there was nothing she could do, gave me attitude and spoke to me in broken English like she was talking to one of her girls in the club. She offered me a $20 gift certificate for the inconvenience, but informed me i could not re-purchase the wine with the card. Wrong! I went to another giant eagle and purchased wine with the card but... that $20 magically became $16 because the balance was $8.25 and the card only had $8.75 left on it. I called to explain the situation to the manager and let her know the truth to their policies and she found it appropriate to cop an attitude with me and hung up the phone. Horrible customer service!!! Not going back ever again and I'll tell people to do the same. So sad that people don't understand customer service.
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