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| - I threw my fiancé's birthday dinner here last night and was really let down. The planning of the event was fantastic. I reached out on their site and received a prompt response back from Kristie. Getting a reservation made and a contract on file was seamless. Kristie took care of everything in a matter of a few emails and we were all set. We arrived and were seated almost immediately. As discussed with Kristie, our server was able to separate checks for the entire party. Once we began to order, that's when things started to go awry. One of our friends ordered a Michelob and was told they ran out. He then ordered a Bud Light and was told they ran out too. He then tried to order a craft beer from Flagstaff and once again - "they ran out." It was 6:45pm and there were maybe 15 other patrons dining/casually drinking. It's beyond me how they managed to run out of three beers--especially something as basic as Michelob or Bud Light--while the sun was still out. His fourth try was successful but it definitely shone some light on the main issue I found with this place. We began ordering our food and a few of us were sad to find out they ran out of the artichokes appetizer as well. We also had a lot of trouble getting waters brought out for the table. Once we got past those speed bumps we put in our order and the food came out. I thought the food was really good. Ordered the calamari and shishito peppers and they were both fantastic. My fiancé got the Bugsy Siegel sandwich and said it was great. The parmesan truffle fries that came with it were amazing as well. The next hiccup was when one of our guests received her order of the mahi mahi tacos. When she went to take a bite she found that they had barely any fish or any toppings inside. She sent them back to fix the issue but the manager or someone (not sure who because she never really introduced herself) came back to break the news: she thinks because that was the last of the mahi mahi for the night, they gave her what was left--which was the bottom of the barrel. She asked her if she wanted anything else but our guest was over it already and just nixed dinner. When my fiancé went to the bathroom, I went over to our server to let her know it was his birthday and ask what dessert options they had to bring out. She informed me they didn't have dessert and said it had something to do with the bakery they ordered their desserts from? I made my way back to the table beyond frustrated. When the lady who broke the bad news to our guest with the taco situation came by to apologize again, I had to ask about the dessert situation. She gave me a little bit more insight into it, but it was still very confusing. Something like, whoever is in charge of the ordering and inventory for their restaurant didn't do a good job and thus they had no desserts?? I asked if she had whipped cream and a candle or just anything to offer and sadly they didn't. In my opinion, she should've offered a birthday drink on the house at the very least. I wish I had asked Kristie about the dessert situation when deciding to make the reservation here or that she would've informed me that since we were celebrating a birthday that it would have to be dessert-less, but sadly neither scenario unfolded that way. By this time i was already more than frustrated with how things had been going. It was right around now that most of our guests started to make their ways to the games--only to find issues with several of the games/entertainment: both Mario Karts were turned off, with one not even having a steering wheel attached. There were 2 skee ball lanes but one was broken and didn't keep score. There were 2 dart machines but with only 3 darts to split between them. But hey, the games are all free! Now only if they were fully functioning. Meanwhile at the table, two of our parties were waiting a ridiculous amount of time just to get their cards run and returned to them so they could leave. All in all: good food and good vibes, but these very controllable issues need to be fixed.
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