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| - My original alarm company was bought out many years ago, and my contract bought and sold many times over since. My current alarm company, based in PA, has been a nightmare. So, the search began for finding a new, local, provider.
I had two companies come to my home for a quote. The first one, despite glowing online reviews, was shady as shit, and creepy to boot. The second seemed inexperienced.
Safeguard was recommended to me, so I first reached out to them by phone. Was immediately connected to a sales person, April, who was delightful. She was knowledgeable, patient and straight-forward, so I set up an install appointment for the following week.
What was interesting about Safeguard, is that every other provider in the Valley told me I needed to upgrade my landline system to a cellular system, but also replace the keypads, which of course, meant a higher install cost. Safeguard upgraded me to a cellular system, but didn't make me buy new keypads or features I didn't need. I loved that! (I have issues with companies that lie about upsells.)
The technician, Ken, was lovely and professional. Arrived on time, and quickly went to work checking sensors, and updating the system. I have an older system that the original installer locked out, which I had told April, and Ken had NO problem working around the lockout. He even asked if I needed him to wear booties, so as not to track through the house. :) There were no hidden fees or contract inclusions, and unlike the other vendor, when I asked to read the contract, he stepped outside to give me time to do so on my own. Like I said- nothing to hide.
Yes, they are a bit more than other providers on the monthly monitoring cost, but, you get what you pay for, and really...if you're going to bother to have an alarm system, do you not want the best (and local!) company monitoring your home?
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