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  • We ordered take out tonight. The queso dip came in a regular take out container. The dip should been places in a cup like take out container. Not flat. When we got it home it was nothing but a layer of cheese that we had to scrape and eat with a fork. You do not and should not ever eat dip with a fork. Also the dip was placed in the container while hot so it burned holes through the container and grease was all over the box that was underneath it. My mans dinner was not at all what we expected. It was a taco salad like entree rather than what we know as a Chalupa. I had rolled tacos and they were ok. What was even more irritating is the lack of resourcing the employees. The hostess told us that it was her first day. She was at the hostess stand all alone. She had no one help with her there at all. The server that brought our food to us said " I'm sorry I'm literally running around here like a chicken with my head cut off." I'm extremely disappointed in a restaurant treating their employees so badly. We will never return just based on that alone. UPDATE: In direct response to Diana P. Your response tells a lot. I'm glad that if in fact you did share this review with your team. However, I believe you have me mixed up with another disgruntled guest as we never dealt with a male. And in no fault am I placing on your staff at all. Let me enlighten you a little on me. Just because I feel you don't follow where my heart truly is. I have previously worked in the restaurant industry for 15 years. 8 of those years I worked at very well known and respected restaurant in Arizona. What I saw would have NEVER occurred while I worked for them. To put your server in a position to feel overwhelmed to a point where that is expressed to a guest is not ok. That is clearly a lack of communication and training due to poor management. Also, there is a lot more that goes into being hostess than standing and greeting guests. Perhaps the reason why your server was overwhelmed was that the hostess didn't know proper timing with seating. Going on a short wait, five to 10 min could have prevented this all together. But that was not the fault of the host but again lack of training and communication. It's very honorable to have a restaurant stay in business for 37 years and you should be proud. That is why I think it's very important to spend the time and hear your guests rather than put them down with words of sarcasm, so your Ahwatukee location can grow and become what your Scottsdale location has. But that cannot be done without the backbone of your company. Your servers, bartenders,hostesses, food runners and busers. It's not about building a resume, it's about building a family. I will always take with me what I learned from my 8 years working as a server, hostess, bartender and in take out. That is what family's teach you. How to be great. #istandwiththefrontofthehouse
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