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| - i set foot in this store just once, and i never will again. worst customer service ever.
i picked up a jug of coolant for my car, and walked up to the counter. one clerk was finishing up helping someone, after chatting with him for a few minutes, not seeming to care that there were people waiting in line. he then disappeared into the back. another clerk materialized and was trying to help the woman in front of me, who was arguing with him because she was trying to make a return without a receipt.
about ten minutes later, that same clerk from before emerged from the back to stand behind the service desk and take no notice of me standing in line just a short distance away. he did however seem to notice a woman who was standing at the complete opposite end of the cashier counter, where there wasn't even an open register, and offer to help her. at this point, i had been in the store waiting to be rung up for my one item for about 30 minutes. fed up with the frustrating experience, i put the jug of coolant on the counter that i had planned to buy, and went to the gas station across the street and purchased the same item and had to wait only a few minutes.
hiring people who know how to provide good customer service is not exactly a challenge in general -- but it seems to be such for this location.
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