I origninally rated them 5 stars for the first couple of times. The last few times they were running late. I understand if a hair stylist is running behind, I am okay with that and I know it happens. What is not okay is to tell me my hair appointment is an hour later than it actually was. I spoke with the person who was going to be cutting my hair and she said the appointment was at 11:15. I remember this because I put it in my phone and I remember thinking that was perfect because it is still morning and before noon, I can get a lot done afterwards. When I showed up she told me I was early and it was not till 12:15. I explained I spoke with her myself and she put me down for now. She apologized and I decided to grab a bite next door at Pita Jungle. While I was walking over, the receptionist called me back and said sorry, it's not till 12:30, no wait, 12:45! Ha! Needless to say I didn't make my appointment. I don't have time to waste and ther are a lot of other salons in the valley.