My family of 5 were craving for hotpot so we came to this place from Brampton because it is the closest place.
The parking went well because it was a large parking lot with lots of spots.
We were able to find a table right away because we arrived right before the traffic but the place ramped up very fast packing up the large facility
We received our broth right away, we chose the spicy and regular. Very good! But a little on the salty side but I enjoy salty. By the time we received our first condiments to throw inside the pot 50 minutes had past. I understand it was busy after we had sat down, but I noticed others were receiving their ingredients. I questioned the staff about our food multiple times until about the 4th time they realized it was getting really long so they brought out some ingredients.
I admit, I've never worked in a place like this but I'm really boggled what takes so long since the food is uncooked and only put on a tray and delivered to the table.
The saving grace for my review was that the food was good and because the wait took so long it gave my family some time to catch up.
The price came to about $150 for the 5 of us plus the unlimited drinks (extra charge). It was odd that they charged for the drinks because I've been to others where they don't charge.