I went in last Sunday to pick up some chicken for an impromptu father's day picnic. It was hot, greasy and packed inside. I think I liked the chicken better this time; the flavour was good and the chicken was very moist-- especially when I put some of the hot sauce on it-- but the sauce tasted like Frank's Red Hot and Tabasco mixed together.
I would give them a 3, but the cooks need to remember that it's an open kitchen. The guy who had just started his shift was yelling at the cashier/server and seemed very irate that I had come to pick up my 10 pcs of chicken to go-- even though I had ordered it 45 minutes before via a phone call. It's kind of shitty to hear out loud that someone is pissed off to have to make your order.
The server tried her best to quell his bad mood--even calling him 'grumpy pants', but IMO he was being a dick. People don't want to hear your rant when they're eating. And I get that we all have shitty days, but take it to the walk in and scream there. This guy was definitely grumpy pants and call me crazy-- but in addition to customer service, I always feel that if the person cooking my food is in THAT bad of a mood, that at least a shred of his shitty mood is being cooked into the food I'm going to eat. I don't like to eat shit.
If it hadn't been for the server doing some patchwork between customer and cook, I might have walked out.