This is technically my banking location. Mostly because of the proximity to our home. It is simply the closest branch.
I use the ATM for quick withdrawals, check deposits, etc. Rarely need to go inside for any transactions.
The few times I needed a personal banker and not just a walk up to the counter, I had to hope someone was free or make an appointment and stop back at an arranged day and time.
I miss the day of Smitty's Big Town in Scottsdale where I felt like a part of the branch. You'd stop in and see familiar faces as tellers. They knew you by name and could talk to you about current events. Seems like times have changed a lot since those days.
Now my account is actually set up for ATM use only. I am supposed to be charged to speak with a teller at the counter although the fee is waived on my accounts because we have our mortgage with BofA also. It just seems like banks have done away with the personal touches that used to be commonplace.
Overall, it is a nice location. A walk-up ATM, a business night-time drop-off box, and three drive-up ATM lanes. There is always security at the door during business hours and all of the tellers and personal bankers I have dealt with have been nice and very helpful.
Just wish banking was more personal like the old days so I could rate my experience higher.