This is a review of not their services but inquiring about. I emailed them thru yelp and their website. It took over 6 hrs to respond to me via website email and 5 hours to respond to my yelp message. Ummm you're a business owner who wants to take care of my child (dog) and you can't bother responding in a timely manner. What happens when I need an update when I'm away? Sorry they may be great but first impressions were terrible.