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  • I've been here several times to attend charity events in the ballroom and I'm not impressed. The hotel is very small and oftentimes books large events that are too big for their ballroom. The result is that the tables are crammed in too close to each other and the AC can't handle the # of people in the room, so it's hot. That's been the case in two events I attended. Their banquet area doesn't have cash registers that accept credit cards, so it's the antiquated swipe of your credit card on a carbon paper slip method, which slows down service dramatically....kind of crazy to think that a high end brand like the Ritz-Carlton would do that. I'd expect that from a lower end chain, but not a top notch one. Additionally, it's difficult to find self parking here....so do yourself a favor and valet park. The employees here is what is preventing me from giving them 2 Stars. The customer service here is outstanding. Employees are very friendly and definitely meet the high standards of RC. Return Factor - 50%
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