Holy. Wonderful. Experience.
I am a meeting planner based out of Texas and I travel all over the world hosting meetings and events. Being from Scottsdale, I was thrilled to have a reason to return home. In Jan 2014 I hosted a 3-day training meeting at the W Scottsdale and experienced some of the **hands down, best service - EVER**!!
The meeting space was exactly what we needed - set perfectly and the guests rooms were a hit. We did a "Welcome Reception" on the 2nd floor pool deck - amazing experience. The food was delicious and the staff was on point. The lighting - the music - the seating - the entire evening was a success.
The three days to follow were all meetings in the actual meeting rooms. The meals (different each day - each meal) were all very enjoyable. No one was at all put off by the meals. Pleasing a large group with banquet food for three days; not always easy! :)
Aside from great space and wonderful food - - the staff... Pretty much the Best. Ever. Every - Single - Person I came in contact with was amazing! Monica Lambert was the most hands-on, caring, easy to contact CSM on the planet. Brigitte Weglarz and her sister Heidi were beyond helpful dealing with all the guest room reservations and changes. Ricardo Vallarta and Rudy Antunez - Banquet Manager / Captain - PERFECTION like I have never experienced. I was honestly sad to leave them. Sean - our bartender and server throughout - amazing! Even Nelson Stickle from their PSAV team was fabulous! Seriously, this hotel's staff should get the "Best Hotel Staff EVER" award! Even Ren Hirose, the hotel's GM, made a point to get to know our group. That doesn't happen too often.
**My colleagues, who are not meeting planners, even committed on how wonderful the staff was. "Never before had they all had such a pleasant interaction with the hotel staff." They usually leave that to me - - so if the W Scottsdale Staff was able to impress my other team members - - that for sure says something!
All-in-all I would recommend this hotel to anyone and everyone! The location within Old Town Scottsdale is ideal to all. I have done MANY meetings with W properties all over the United States. This Staff at this hotel takes the cake. Every time I return to Scottsdale I will source this hotel. 100% amazing!!
Thank you W Scottsdale! I can't wait till next time!
**Oh, and I can't forget how they helped me WOW my clients with an impromptu Baby Shower. They helped me find and order a cake - set up a private space - and get creative with the "surprise" portion of the event! Amazing!! *Thank you Thank you!