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| - I had contemplated between apple and another third party computer repair shop but had heard such great things (from more than a few companies) that Mac Masters was the best. First, you should know I hardly ever do company reviews, but they were so awesome I had to! Second, if you want excellent customer service, with no problems - go to them!
I emailed them on Wednesday (a day I didn't realize they were closed) for a quote about my macbook lcd and glass being broken and needing to be replaced. Even though there office was closed, I still got an email from a real person that explained they were off but to bring it in so they can evaluate and give me an estimate. I found this to be a great first impression - how many companies do you know that will email you, from a real person AND on a day they are closed.
When I went in on Thursday, the gentleman who I was emailing remembered me and immediately addressed my problem. When he gave me an estimate for my macbook pro it was $100 more than I had been quoted at other places, including apple. My first reaction was to go to one of the other stores because of the price difference but when he explained why it was more expensive - it was completely worth it.
He reminded me that when you go through Apple the turn around time is 2-3 weeks, shipping out your computer, etc. He also explained that places (like the store mentioned above) only really provide a "quick fix", the labor is done by someone who works on "computers" but if you have a mac product, you understand - mac is different. These guys, at Mac Masters, really are mac masters, and who else would you trust to work on your computer? And the cherry on top, the ultimate selling point to this additional $100......... they told me they had the parts in stock (which many others have to order) and they could have my laptop fixed by that same night or the next morning. I picked up my computer at 5:20 that night, only 5 hours after dropping off. For me, the convenience was 100% worth it.
This was the best experience I have ever had with a computer repair and probably one of the best experiences i have ever had with any store. Not only is the service great and professional, but every member of their staff was kind, easy to work with, understanding and funny. I would recommend them to anybody!!
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