Worst customer service. If you don't get dressed up to shop, the sales people will look at you disdainfully then go back to their phone conversation or gossip session with other sales people. I don't think I should have to get dressed up to go shopping!
Beware their seasonal sales. If you are a dedicated follower of a particular line you'll see items in the racks that are from seasons as far as two years back (with the wear and grime of poor storage and too many try-ons).
Do NOT use the valet service at Bloor St. I often park in that greenp lot. I frequently see high-end cars squealing at high speed around the corners on the upper levels and invariably, one of the uniformed valets hops out once the car is parked. The valets are mostly youngish guys who will abuse your car.