I heard about The Works from a friend of mine who visited the Oakville location, he loved everything about it. My experience was far different from that. I visited this location with my boyfriend on a Sunday night. We were eager to try the menu considering we heard such good things about it, and that they had a huge and interesting selection to choose from! We ordered our drinks and meals without any issues. However, we waited roughly 50 minutes for our burgers to arrive. Other customers came and left during the time we were there. When our burgers arrived, one of the orders were wrong and the food was cold. They offered no discount or apology for the poor service.
I definitely wouldn't go back here.