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  • Stayed 1/27-1/29. Picked this hotel because we were seeing shows both there (Criss Angel Mindfreak) and next door at Mandalay Bay (Michael Jackson ONE). These hotels attach via walkway so choice to stay here was made out of convenience. Here's our experience, positives and negatives: Positives: Friendly, helpful staff. Casino not overly crowded and smoke/smell is less overwhelming than in other casinos visited. Minimal external noise at night in halls if you have the heater/cooler unit on (drowns out the nonstop music from the main floor, which is otherwise faint if you don't have the unit running). Negatives: bathroom door paint peeling/missing in spots, bubbling. Long hair on toilet seat upon arrival. Dirt, mold, residue along bottom of shower on the outside. No coffee maker, microwave, small fridge in room (you have to go downstairs to Starbucks or order room service for coffee in the morning if you like to have it before going anywhere for breakfast). No complimentary bottle of water, shower caps, q-tips, little things provided even in "cheap hotels" other than shampoo, lotion, soap. "View of the strip" room as told to us at checkin = view of a parking lot and freeway. View of rusted pipe and grime above the bathroom sink. No thermostat - you either want the room hot or cold, there is no middle. Bathroom fan not working. Missing drawer knobs. Other negative: Checkout is 11am. If you ask about a late checkout like we did, you will be told that checkout at noon costs additional $15, checkout at 1pm is additional $25, etc. And, you can't checkout over the phone if you do this, you have to come down and wait in the lines that are often LONG, LONG, LONG. Makes no sense since the additional charge goes right to your credit card on the reservation anyway. We skipped the late checkout since we wanted to simply call the front desk, follow the telephonic checkout prompts and go. I will not return to Luxor. Staff aside, it doesn't present well. I would go back to Paris, Bellagio, and New York New York where I've had wonderful stays (lovely rooms, ordinary and/or upgraded amenities, great staff). Eager to add Wynn and Aria to my list - they're next!
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