It's been a while since I wrote a review for Snowflake and update is much needed. My previous review I did give 5 stars but the last 3-4 visits have been nothing but disappointments.
Quality of the the snow ice has noticeably gone down. My usual is their mango with lychee and mochi, but mango barely tastes like mango now. My very last visit I got the strawberry and it tasted far from the flavors of strawberry. It tasted like plum. Texture has changed, not the fluffy snow they used to serve.
I also want to mention that they somehow always mess up my orders. I always order the smallest size, yet I get charged for monster size. What baffles me is I pay the price of monster and still get the smallest cup (I did not realize this until my friend pointed it out).
Disappointed because this used to be my favorite spot. Fluff Ice on Russell and Rainbow won my heart. Bye Snowflake.